Support

Requirements, installation
and support.

Everything you need to get your SET running. Something not working? Write to us.

Requirements

  • Windows with VirtualDJ installed.
  • 18.5″ or larger multi‑touch screen: touch All‑in‑One, touch monitor or large‑format touch display.
  • MINI: touchscreen of 14″ or less (Windows handhelds and tablets).
  • Made in Full HD 1920×1080. MINI: 1920×1200 (16:10) and 1920×1080 (16:9). VirtualDJ fits it to your screen.
  • Some features (stems, video, sampler) depend on your VirtualDJ version and license.

Installation

  1. Download your edition from the link you get when you buy (or the free BASE from this site).
  2. Run the installer and pick the language. It copies the skin into VirtualDJ's Skins folder (you can also copy the .zip by hand into Documents\VirtualDJ\Skins).
  3. Open VirtualDJ → Settings → Interface and choose ThunderWave DJ.
  4. Type your key on the activation screen. If you don't have it yet, tap USE THE FREE BASE and keep playing.

License and purchase

  • Each purchase comes with a personal key shown on screen after payment and sent to your email with the download link.
  • Every purchase includes BASE, which lets you switch editions with one tap inside VirtualDJ.
  • Classic and NEON are bought separately, at the same price. You choose the style before paying.
  • Payments processed by PayPal (PayPal account or card). Prices in US dollars (USD).

Support

  • 1 year of support on the edition you buy, counted from the purchase date. The pack includes support for all four editions.
  • Write to us from the contact page or at [email protected].
  • If it's about a purchase, include your PayPal order number and the email you paid with.

FAQ

Yes. ThunderWave DJ is an interface that runs inside VirtualDJ on Windows. A VirtualDJ license is not included; depending on use, VirtualDJ may require its own license. Some features (stems, video, sampler) depend on your VirtualDJ version and license.

For BASE, PRO, PERFORMANCE, PRO 4 PERFORMANCE and VIDEO: an 18.5″ or larger multi‑touch screen (touch All‑in‑One, touch monitor or large‑format display). For MINI: a touchscreen of 14″ or less. All are made in Full HD and VirtualDJ fits them to your screen.

No. Each style is bought separately at the same price, and you choose it in the checkout window before paying; nothing is preselected. The free BASE includes both so you can try them.

Yes. Each edition includes both language versions in the style you buy.

Write to us from the contact page with your purchase email and your PayPal order number and we'll send it again.

No. The pack brings PRO, PERFORMANCE, PRO 4 PERFORMANCE and VIDEO, with BASE. MINI ($5 USD) is sold separately because it's for a different kind of screen.